Return & Refund Policy

Last Updated: [Date]

Thank you for shopping with Grmox. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, products must:

• Be unused and in their original condition.

• Be returned in their original packaging.

• Not be damaged due to misuse, negligence, or improper handling.

For hygiene and safety reasons, opened, used, or tampered cosmetic, skincare, and personal care products cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your claim, please provide:

• Your order number.

• A description of the issue.

• Clear photos showing the product and packaging.

We will review your request and, if approved, offer a replacement, store credit, or refund.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare, cosmetic, or personal care products.

• Gift cards.

• Clearance or final sale items.

• Products damaged through normal wear and tear or misuse.

Return Process

To initiate a return, please contact our customer support team at:

Email: [Your Email Address]

Do not send products back without receiving return authorization, as unauthorized returns may not be accepted.

Once your return request is approved, we will provide instructions for returning the item.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: vbskinpro@gmail.com

Business Name: GRMOX