Shipping policy
Shipping Policy
Last Updated: March 2026
Thank you for shopping with Grmox. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
All orders are processed within 1–5 business days after payment has been received and verified.
Please note:
-
Orders are not processed, shipped, or delivered on weekends or public holidays.
-
During periods of high demand, product launches, or holidays, processing times may be extended.
-
You will receive a confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.
Shipping Destinations
We currently ship to selected countries and regions where our products can be legally delivered.
If shipping is unavailable to your location, you will be notified during checkout.
Estimated Delivery Times
Delivery times vary depending on the destination and shipping carrier.
Estimated shipping times:
-
Domestic Orders: 3–10 business days
-
International Orders: 7–21 business days
These delivery estimates are provided as guidelines only and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on:
-
Destination
-
Package weight
-
Shipping method selected
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Tracking Information
Once your order has shipped, you will receive a tracking number via email when available.
Please allow up to 48 hours for tracking information to update after shipment.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local authorities.
[Store Name] is not responsible for delays caused by customs processing or for additional charges imposed after shipment.
Delivery Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by:
-
Shipping carriers
-
Customs clearance procedures
-
Severe weather conditions
-
Natural disasters
-
Labor strikes
-
Supply chain disruptions
-
Incorrect shipping information provided by the customer
-
Other events beyond our reasonable control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided:
-
We cannot guarantee successful delivery.
-
Additional shipping fees may apply for address corrections or reshipment.
-
Refunds may not be available for orders delivered to an incorrectly provided address.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe your package has been lost or stolen, please:
-
Check with household members, neighbors, or building management.
-
Contact the shipping carrier directly.
-
Contact us at [Your Email Address] for assistance.
We will make reasonable efforts to help investigate delivery issues but cannot guarantee reimbursement for packages marked as delivered.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
-
Your order number
-
Photos of the damaged product
-
Photos of the shipping packaging
We will review the claim and determine an appropriate resolution.
Multiple Shipments
In some cases, products may be shipped separately depending on inventory availability, fulfillment location, or packaging requirements.
You may receive multiple tracking numbers for a single order.
Contact Us
If you have questions about shipping or delivery, please contact us:
Business Name: [Store Name]
Email: [Your Email Address]
Business Address: [Business Address]
